Privacy Policy

Last updated: 26 October 2026

1. About this policy

All Type Plant Hire (ABN 29 898 725 180) ("we", "us", "our") respects your privacy. This policy explains how we collect, use, store and share your personal information when you visit our website, submit an enquiry or engage us for earthworks and civil services.

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

2. What information we collect

We only collect the information we need to respond to you and carry out our work. This may include:

Your name, phone number and email address.
Your property or site address.
Details about the job you need done, including any photos, plans or documents you send us.
Billing and payment details needed to invoice you.
Records of our communication with you, including calls, emails and text messages.
Basic technical information when you visit our website, such as your browser type, device and pages viewed.

3. How we collect it

We collect personal information when you:

Fill in a quote or contact form on our website.
Call, email or text us.
Meet with us on site or engage us for work.
Browse our website (through cookies and similar technologies).

4. How we use your information

We use your personal information to:

Respond to your enquiry and prepare quotes.
Schedule, plan and carry out work on your site.
Contact you about your job, including appointment reminders and updates by phone, email or SMS.
Send invoices and process payments.
Improve our website and services.
Meet our legal, insurance and safety obligations.

We may also send you occasional updates or offers about our services. You can opt out at any time by replying STOP to a text message, clicking "unsubscribe" in an email, or contacting us directly.

5. Our customer management system

When you submit a form on our website, your details are sent directly to HighLevel (also known as GoHighLevel), the customer relationship management (CRM) platform we use to manage enquiries, quotes and communication with customers.

HighLevel stores your information on our behalf and allows us to:

Record and track your enquiry.
Contact you by phone, email and SMS.
Send automated confirmations, reminders and follow-ups about your enquiry or job.

HighLevel is based in the United States, so your information may be stored on servers located overseas. We take reasonable steps to make sure the providers we use handle your information securely and in line with privacy requirements.

6. Who we share your information with

We don't sell or rent your personal information. We only share it where needed to provide our services, including with:

Service providers that help us run our business, such as HighLevel, our website host, accounting software and payment providers.
Subcontractors or suppliers working on your job.
Councils, utilities or authorities where required for approvals or service locations.
Our insurers, legal advisers or accountants.
Anyone else where required or authorised by law.

7. Overseas disclosure

Some of the service providers we use, including HighLevel, store data outside Australia, mainly in the United States. By submitting your information to us, you acknowledge that it may be stored or processed overseas.

8. Cookies and analytics

Our website uses cookies and similar technologies to help it work properly and to understand how visitors use it. We may use tools such as [Google Analytics] to collect anonymous information about site traffic.

You can set your browser to block or delete cookies, but some parts of the website may not work as intended.

9. How we keep your information secure

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. This includes using secure, password-protected systems and only giving access to people who need it.

We keep your information only for as long as we need it for business, legal or insurance purposes, then delete or de-identify it.

10. Accessing and correcting your information

You can ask to see the personal information we hold about you, or ask us to correct or delete it, by contacting us using the details below. We will respond within a reasonable time.

11. Complaints

If you have a concern about how we've handled your personal information, please contact us first so we can try to resolve it.

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12. Changes to this policy

We may update this policy from time to time. The current version will always be published on this page, with the date it was last updated.

13. Contact us

If you have any questions about this policy or your personal information, please contact us:

Phone: Seth Davidson, 0484 776 936, or Jayden Cameron, 0488 548 943
Email: admin@alltypeplanthire.com
Location: Jimboomba, Queensland